Frequently Asked Questions
Having an account at the Kailua‘s online store facilitates communication between the company and the customer. It is also a good way to check your orders.
Payments are made by bank transfer. When you confirm your order the bank account number is showed. If the payment is not made after 5 days, the order is automatically without effect. You can mark the payment from an ATM or your homebankingonline by choosing the “Payments” option, select the “transfers” and insert the bank account number provided previously.
he shipping costs of products depend on their size, weight and value. The final cost is displayed during the ordering process, in “Checkout” step before confirming your order.
After we receive the bank’s confirmation receipt, the delivery of the items will take place a maximum of 30 days, unless otherwise agreed by the parties.
The payment must be made in full.
Each request shall contain only one delivery address. It is also total customer’s responsibility to correctly fill these fields when the order is made.
After making the order, the customer has 5 days to make payment. If the payment is not made in this period, the order has no effect.
Payment must be made within 5 days after being made to order. If during this period you want to give up from your order will have no cost involved because if there is no payment until the end of five days, it will be automatically canceled. The order is only sent after the payment being made.
Any changes after the payment can be made by sending an email to encomendaskailua @gmail or through contacts.
The online sale Kailua is only available for Portugal.
For returns or exchanges, please contact the email email@example.com, exposing the reason. Assistance will contact.
To request your invoice, send an email to firstname.lastname@example.org listing the items to be costed and respective personal or company data.